Refund policy

We want you to love your shiny new golf gear. The kind of love where you're excited to pull it out of your bag and show it off. If something's not right with your order, we want to make it right. Here's how it all works...

 

Returns We'll Gladly Handle

Manufacturing defects? Absolutely. If we messed something up in production, send it back within 30 days and we'll give you a full refund. No questions, no hassle.

Quality issues with the gear itself? You bet. We work with the same brands that tour players trust, so if something's not up to standard, that's on us.

Damaged or wrong item? Check your order as soon as it arrives. If something's damaged, defective, or we sent you the wrong thing, contact us right away so we can fix it.

Note: Your returned gear needs to be unused, unworn, and in the original packaging. Keep your receipt or order confirmation too.

When Returns Don't Work

Here's where we need to be straight with you. Once we make your golf balls with your name, logo, or that inside joke from your foursome, we can't sell them to anyone else.

That means we can only accept returns on personalized gear if we made a manufacturing mistake. We can't take returns for:

Design concerns after we've made your gear. If you're not sure how your logo will look, talk to us first. We're happy to walk you through it before we start production.

Color differences that fall within normal printing standards. Printing isn't magic. There are always slight variations, just like when you print something at home versus the office.

Issues with artwork you provided. During checkout, you'll see exactly how your design will look on the final product. Once you approve it and place your order, that's exactly what we'll print. If you send us a blurry logo or low-resolution image, the final product will reflect that.

Change of mind after production. We get it, sometimes you second-guess yourself. But once we've made your personal golf balls, we can't unmake them.

Sale items and gift cards. These are final sale. No returns, no exchanges.

Holiday Orders

Ordering during the holidays? We extend return eligibility on non-personalized items to January 15th. Because nobody wants to deal with returns on December 26th.

Before You Order

Not sure about something? Just ask. Seriously. We'd rather spend five minutes answering your questions than deal with disappointment later. When you're not happy, that makes us sad.

Worried about your logo quality? Send it over and we'll take a look. We'll tell you honestly if it's going to look great or if you need a better version.

Unsure about colors or layout? We can walk you through how it'll look on the actual golf ball. No guessing required.

First time ordering personalized gear? We'll guide you through the whole process. We want you to be confident about your order.

How to Return Something

First things first: contact us before sending anything back. We need to know what's coming and why so we can process your return properly. If something just shows up at our door without us expecting it, we won't know what to do with it or how to get your refund back to you. Those surprise returns can't be accepted.

Email us at customercare@golfswag.com. Tell us what's wrong and we'll send you a return label plus instructions on how and where to send your package.

Your return will go to: Golf Swag, LLC 100 Cherokee Blvd, Suite 2007, Chattanooga, TN 37045.

Keep your gear in the original packaging if possible. Makes the return process smoother for everyone.

Exchanges and Refunds

Want to exchange something? Since most of our gear is personalized with your design or logo, we can't exchange it for something else. If you need something different and your original order qualifies for a return, you can return it and place a new order for what you want.

Refunds: Once we get your return and check it out, we'll let you know if it's approved. If it is, you'll see the refund on your original payment method within 10 business days. Sometimes banks take their sweet time, so if it's been more than 15 business days since we approved your return, just contact us at customercare@golfswag.com and we'll figure out what's up.